Fast and vast changes to language-based generative artificial intelligence (AI) platforms are transforming the way that public relations (PR) professionals work. AI-powered tools can now streamline workflows, help to make informed decisions in real-time, and create more effective campaigns at lightning fast speeds.
AI has been gaining interest and traction from businesses and organizations at an unbelievable pace. In 2023, a whopping 25% of all money invested into startups in the United States went to AI-focused companies, according to Crunchbase.
In this article, we want to share our insights on how AI is changing PR, highlighting the numerous potential benefits and implications it holds for the future of the industry.
Enhancing Data Analytics
At Actual Agency, we see AI as a major game-changer for PR, especially with respect to data analytics and insights. AI tools empower us to swiftly process extensive datasets, providing valuable insights into audience behavior, sentiment analysis, and emerging trends.
Take, for instance, AI-driven social media analytics tools. They can monitor brand mentions and conversations in real-time, offering PR pros a comprehensive snapshot of their online presence. This trove of data becomes a goldmine for refining messaging, detecting potential crises, and optimizing strategies for maximum impact.
Automation of Routine Tasks
AI in PR goes far beyond data analytics; it liberates PR professionals from time-consuming, repetitive tasks that often clutter our schedules. Imagine AI-powered chatbots handling customer inquiries and social media interactions, freeing our experts to focus on strategic responsibilities.
Furthermore, AI can automate activities like media monitoring, content distribution, and reporting, empowering PR professionals to revolutionize their workflows and boost efficiency. This newfound efficiency enables PR teams like ours to achieve better results with their campaigns.
Elevating Content Creation
Content lies at the heart of every effective PR campaign, and we've witnessed first-hand how AI is revolutionizing content creation by complementing human creativity. AI-powered tools like Open.AI, Bard, and others can create content that closely resembles human composition, which simplifies the creation process for things like: press releases, articles, and social media posts.
It’s not a silver bullet, and can’t simply replace content creators. It can generate initial drafts of content, which PR professionals can then refine and personalize to fit the individual needs of clients. This not only saves time but also ensures the consistent creation of high-quality content.
Tailored Campaigns for Targeted Impact
Personalization is key to effective PR strategies, and AI is making it easier to deliver tailored messages to targeted audiences. With audience segmentation and targeting tools like Customer.io, PR firms can identify and engage with more specific demographics, ensuring our messages resonate with our target audience, no matter how specific their preferences may be.
By analyzing consumer behavior, interests, and preferences, AI technologies suggest personalized content and communication strategies. This high degree of customization enhances the effectiveness of our campaigns and strengthens connections with the audience.
AI plays a vital role in crisis management, and can even offer an early warning system to swiftly detect emerging crises. By monitoring social media and news platforms for negative mentions and trends, PR firms can respond swiftly, which has the power to minimize potential damage to a brand's reputation.
There are tools and platforms that can aid in crafting effective crisis responses by evaluating relevant historical data and suggesting tried-and-true communication strategies. It empowers PR professionals to be proactive rather than reactive during crises.
Media Relations and Pitching
AI-equipped media databases and pitching tools like Agility PR Solutions can simplify the process of identifying relevant journalists, bloggers, and influencers for targeted campaigns. These tools analyze content preferences and writing styles of media professionals, helping our PR teams craft pitches that are more likely to be accepted.
Some tools even offer real-time feedback on the success of media pitches, allowing us to refine our approach and improve our chances of securing media coverage.
Our collective perspective is that AI's integration into public relations is nothing short of transformational. AI-powered tools are revolutionizing the industry, enabling PR professionals to streamline processes, make data-driven decisions, and create highly effective campaigns.
According to Statistica, regarding the projected market size for AI, “Its value of nearly 100 billion U.S. dollars is expected to grow twentyfold by 2030, up to nearly two trillion U.S. dollars.” With such staggering projections, every business should be actively engaging with and considering the many ways that AI can help transform their efficiency, productivity, and bottom line.
As AI continues to evolve, we, as a collective, firmly believe that PR professionals who embrace these technological advancements will be better equipped to navigate the ever-changing landscape of digital communications. Actual Agency is committed to staying at the forefront of this transformative journey, reaping the benefits AI brings to the PR industry, and helping our clients achieve greater results with more efficiency.